Customer Data Quality Coordinator

As a Customer Data Quality Coordinator at the Customer & Digital Data Management Office, you will play a key role in developing a data-driven culture within NN. In this position, your primary focus will be to enhance the value of customer data across various Business Units within our organization. You will be instrumental in enabling and improving customer data, ensuring that data insights translate into meaningful actions that drive our business forward. If you are passionate about leveraging data to influence strategic decision-making and foster a customer-centric approach, we invite you to apply and help us unlock the full potential of our customer data.

What you are going to do

• Monitor our customer data quality and identify issues
• Guide and monitor the issue resolution process
• Prioritizes and maintains the data quality backlog
• Direct DQ improvement and DQ issue prevention initiatives
• Closely work together with Data Stewards throughout the whole organization
• Create and maintain oversight on all data flows within our department
• Analyzing and coordinating data quality improvements
• Contribute to future improvements regarding customer data management

What we offer you

At NN, we invest in an inclusive, inspiring work environment and the skills and competencies of our people. We match this with employee benefits that are in line with what is needed today and in the future. So doing, we offer our employees the opportunity to get the best out of themselves. In addition, we can offer:

• A salary between €3,517 and €5,025 based on 36h/week depending on your knowledge and experience
• A 13th month and holiday allowance, paid with your monthly salary
• 27 vacation days for a 5-day working week and one Diversity Day
• A modern pension administered by BeFrank
• Plenty of training and learning opportunities, with generous personal development budgets and a Young Professionals Programme for our future leaders
• An NS Business Card 2nd class, which offers you unlimited travel, also privately. And/or compensation for commuting costs
• We work hybrid at NN. In consultation with your team, you may decide when, where and how you work. While you’ll officially be based in The Hague, 3-4 days a week, your office could be anywhere

Who you are

You are a data enthusiast, passionate about data quality and data management. You have a strong analytical mind, focus on processes, and can translate complex data issues into clear and actionable solutions. You are a proactive and collaborative team player, who communicates effectively with various stakeholders and influences them positively. You are flexible and adaptable, able to cope with changing priorities and deadlines. You also enjoy monitoring and safeguarding data quality and compliance, ensuring standards are consistently met. Furthermore, you have:

• A relevant academic degree, with a focus on Data Science, Data Management, Business Analytics, or a related field 
• Experience in with data quality & functional data analysis in a large and complex organization 
• Excellent communication skills in Dutch and English, both written and verbal
• Organized in your way of working
• Enjoy working with a large amount of stakeholders
• Preferably experience in larger organizations
• Skilled in leading meetings, guiding discussions and co-creation
• Affinity with monitoring and controlling data quality and compliance processes

Who you will work with

You will be joining the Customer Data Management Office within the Data department of Customer & Digital. The Data Office consists of 14 colleagues who all aim to improve data quality, data management and collaboration within and between Business Units. The DMO also maintains the data analytics platform for customer data. The team tackles all kind of data topics where reaching our goals together is the norm.

The Data office team thrives on collaboration, often working together to brainstorm ideas and tackle challenges. However, we also value individual initiative and encourage each team member to bring their unique perspectives and skills to the table. This balance of teamwork and autonomy creates a atmosphere where everyone can contribute to our shared goals while enjoying the journey together. 

Any questions?

If you have any questions about the job, you can contact Arno Goossen (Manager Data Office) via [email protected]. For questions about the recruitment process, please contact Liselotte van der Zeeuw (Senior Talent Acquisition Specialist ) via [email protected]. 

This is a permanent position. The chosen candidate will receive a contract from NN. We are not open to interim/freelance assignments and/or recruitment agencies. Thank you very much for your understanding.

Bij NN geloven we dat onze kracht ligt in het omarmen van de volledige diversiteit van de mensheid. We erkennen en waarderen ieders uniciteit en bijdrage, wat ons in staat stelt om te groeien: als individu, als team en als organisatie. 

Diversiteit, Gelijkheid en Inclusie zijn verankerd in onze cultuur, die wordt geleid door onze kernwaarden: care, clear en commit. Deze waarden helpen ons om een werkomgeving te creëren waarin iedereen zich welkom, gerespecteerd en trots voelt om deel van uit te maken.

Be you. You have our support.